Smith.ai Virtual Receptionists

Ask first

The catch

The human-first receptionist, and the reason a Smith.ai price needs the product named: its entry plan is $300 where the AI Receptionist's is $0, and its overage is $11.50 a call where the AI product's is $3.00. A subject line that mixed the two was off by roughly six times. The overage is published, the refund policy is not — a customer who prepaid $2,500 for six months and never switched it on was refused a refund on 2026-09-01.

Price history

• 2026-09-04 — $292.50 to $1,950 a month (smith.ai/pricing/receptionists)
• 2026-09-07 — $300 / $810 / $2,100 a month for 30 / 90 / 300 calls, $11.50 a call over 30 (smith.ai/pricing/receptionists)
• 2026-09-09 — $300 / $810 / $2,100 a month for 30 / 90 / 300 calls, $11.50 / $10.50 / $8.50 a call over the allowance (smith.ai/pricing/receptionists)

In Spanish

• Talks to your customers in Spanish: Yes
• The software itself in Spanish: Not checked
• Human support in Spanish: Not checked

These are people, not an AI, and Smith.ai promises full English and Spanish fluency — a line can be set so every call on it is answered in Spanish. The dashboard is not addressed.

smith.ai/receptionistsread 2026-09-09

docs.smith.ai/article/94ugqtj36b-have-all-your-calls-answered-by-spanish-speaking-bilingual-receptionistsread 2026-09-09

Complaint record

Trustpilot 4.4 (369), including a 2026-09-01 review describing a refused refund on a prepaid $2,500 contract; BBB complaint 2025-11-25: 163 silent spam calls billed as chargeable

Who it’s for

A shop that wants a person on the phone and has priced the overage.

Our call

Ask first. Price the calls you actually get, not the tier: at $11.50 a call over 30, a busy month costs more than the next plan up. And get the refund policy in writing before you prepay.

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