Goodcall

Not tested yet

No issue has made the call on this one yet. The price, the terms and the complaint record above are checked and sourced; the verdict is the part that is missing.

What it does

An AI receptionist priced per unique caller.

The catch

Every Trustpilot review is one star (five in total, three in the last twelve months, 2.5 overall). One customer was billed for eight months after cancelling.

Price history

• 2026-05-14 — $59 per month, $41 on annual (goodcall.com/answering-services/cost)
• 2026-06-19 — Reviews on Trustpilot describe the price moving from $59 to $99 to $130 with no notice. (trustpilot.com/review/goodcall.com)
• 2026-09-06 — $79 per month, $66 on annual (goodcall.com/pricing)
• 2026-09-08 — Three tiers: $79 / $129 / $249 per month per agent, $66 / $108 / $208 on annual, plus $0.50 per customer over the allowance (goodcall.com/pricing)

In Spanish

• Talks to your customers in Spanish: Not checked
• The software itself in Spanish: Not checked
• Human support in Spanish: Not checked

Goodcall’s own pages — homepage, pricing, the AI receptionist page and the help centre — never name Spanish for the voice, the dashboard or support. Silence is not a no, so we have not marked one.

goodcall.com/voice-ai/ai-receptionistread 2026-09-09

help.goodcall.com/en/collections/4196154-faqread 2026-09-09

Complaint record

Trustpilot 2.5 (5 reviews, all 1-star, 3 in the last 12 months)

“We canceled this service in October 2025, yet the company continued charging our card month after month.”

Trustpilot2026-06-02

“Service started out at $59 then no notice moved in $99 a month.”

Trustpilot2026-06-19

“THE CALL DROPS AND IT KEEPS DOING THE SAME THING UNTIL YOUR BALANCE IS ZERO”

Trustpilot2026-08-08

Who it’s for

A shop that will read the cancellation clause first.

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