Housecall Pro HCP Assist

Ask first

The catch

The AI CSR is priced separately from the plan and the separate price was not on the page we read.

In Spanish

• Talks to your customers in Spanish: Not checked
• The software itself in Spanish: Yes
• Human support in Spanish: Yes

The app follows your phone into Spanish and there are Spanish-speaking support reps. HCP Assist’s own page never says what language its agents speak to your callers.

help.housecallpro.com/en/articles/10553447-using-housecall-pro-mobile-apps-in-spanishread 2026-09-09

housecallpro.com/resources/news-press/release-notes/spring-2025-product-updatesread 2026-09-09

housecallpro.com/hcp-assistread 2026-09-09

Complaint record

Capterra 4.7 (2,744)

Who it’s for

A Housecall Pro shop.

Our call

Ask first. Get two things in writing before you route money through this software: the fee on a payment over $2,500, and how long a payment can sit before it is released. Issue 1 read the published price and the complaint record: a homeowner says $3,250 sat for a week, and a five-year customer reports an $800 processing fee that was not on his invoice. The same review says HCP Assist answered on its own hours rather than the 24/7 set in the platform, so ask in writing where the answering service reads its hours from.

Reviewed in: Issue 1, September 10, 2026

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